You have implemented programmatic based business intelligence and your team created a lot of program comments regarding the future of programs. What next? How will these comments be used? Who will see them? What do we do next? All great questions to ask when the program commenting work is complete! I will take a few minutes to describe a process that we call sluicing and how it can be beneficial to your organization to spend some time with the sluice. The sluice emanated from my time in the mining industry where a device called a sluice box is used to separate fine gold from other material run through a sluice box. In a similar move, you can take program comments and ideas and run them through the sluice which, for all intent and purpose, is a filter. The sluicing process is aimed at helping you determine where your "gold" is by filtering out the other comments and ideas that might not be viable for your organization. The first filter is that of mandate and reliance on your organization to provide a particular service or program in the first place. This may sound redundant to your basic program attribute analysis, for those that have utilized this part of our methodology, but this is an important step. If you are required to continue to provide a service, then this filter might spit this program idea out as not viable. These non-viable ideas are called tailings. If you do have room for a different option, then it remains in the sluice box. The second filter is that of organizational impact. Will following the recommended program comment idea be harmful to your organization. This analysis can take many forms. One of the most important is whether or not ceasing to provide a particular program or service in the way that it is being done currently will violate any collective bargaining or other agreements. Consider also with this filter if a proposed program change will be viewed and perceived as favorable or unfavorable by the organization. Just because there may be some resistant to change does not automatically cause an idea to be expelled with the other tailing material. Determine how aggressively you wish to pursue a program idea that may be unpopular. If you do wish to pursue it, move on to the next filter. The idea remains in the sluice box. The third filter is alignment with organizational strategies, objectives and values. See if the proposed program comment is in alignment with these three tenets. If it is, then keep it in the sluice for further filtration. The next filter is the political filter. Would following through with the proposed program comment be acceptable to your elected officials and your public? If so, then you have some gold. This "gold" should then be examined for its ability to provide your organization with a return on your investment. In other words, would pursuit of an alternative service delivery idea provide you with the intended savings. If a program is to be eliminated or stopped, evaluate whether or not there would be unintended costs or consequences that could cost your organization more down the road. I hope that you will use the sluice and produce some gold for your organization. If you want to learn more, please contact us!
We are facing the volatile, uncertain, challenging and ambiguous times wrought by the global pandemic and subsequent COVID-19 recession. As local government professionals, you probably have not had to face something like this in your careers, but the key to thriving and pushing through these crises is to remain calm. We have many resources that can help with responding in a measured, orderly and responsible way that we hope that you take advantage of. These resources can be found here https://www.resourcex.net/covid-19 . What I do want to talk with you about today is the need for courage. Courage to challenge the status quo. Courage to boldly propose the changes to the structure, processes, mandates, and other barriers that hinder the meaningful transformation of government. We need courage at this time to create the type of government that will be agile, responsive and resilient in the 21st century. You see, we can no longer tolerate the status quo. We can no longer simply state that “this is the way it has always been done.” The time for change is now. If you know me at all, you know that I am an ardent proponent of change Not just for the sake of change but for the better of our organizations, communities, and people. However, change efforts are difficult and complex due to the fact that human beings are involved. No one likes change pressed down upon them yet this is precisely what will happen if the necessary steps are not taken now to transform government. Those that we serve will no longer tolerate the status quo. They will no longer take no for an answer and then politics will engage and force the change to happen. What I am advocating for today is the engagement of your teams in the work necessary to become a proactive and responsive organization. I want you to be strong and bold in moving forward to create a brave new government. Since you are reading this, you are already aware of the power of the tools and methodology of ResourceX. You already have the blue print for success that, in order to be undertaken, will require courage. As I said earlier, change is not easy. However, it is imperative at this time to undertake the difficult work that will lead to fiscal sustainability. The ResourceX three point plan is designed to allow your organization to build upon the awareness, knowledge, and ability to transform your organization. It starts with building a visual representation of your financial situation with the Fiscal Health Tool. Your organization will glean a better idea of when and where financial distress will occur. Armed with this information, an organization can then use programmatic based business intelligence to make the necessary adjustments to programs and service delivery to help ensure that you are living within your means. Finally, for those that desire to leverage their resources on a regional basis, we offer the Program Mapping Initiative. All of our products require bold action and leadership. In order to be truly successful, they require courage to act upon the data. One way to help ensure a more successful transformation for your organization is to engage more voices at the table to help design the organization of tomorrow. You cannot rely on just the usual players to help with transformation and certainly introducing change from the top down is not advisable nor sustainable. At ResourceX, we encourage the creation of multi-disciplinary teams, that have as their singular purpose, the mission to tackle a particular challenge. The teams exist as a strike force that is aimed at getting in and out as quickly as possible with the added benefit that they can take and roll out the solution within their own sphere of influence. These teams are also excellent ambassadors for change and can communicate within their departments to help with ensuring awareness and “the why” for action. Government and the way in which services are delivered today is not sustainable. Transformative action is required now to ensure sustainability as well as to prepare for the next cataclysmic event that may happen in the future. Be bold and courageous now to lead this change. We are here to help when you need it. Please take advantage of the classes available on our website and always feel free to reach out to us for assistance. It is our honor and mission to serve local governments.